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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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594 results found

  1. There Should Be More Online Ordering Options Offered For The Merchants Sake!

    Example:

    My Set Pickup Time Is For 25mins. This time Frame works about 80% of the time but what happens when you get a massive order in that takes up your whole kitchen space and is not able to be ready within 25mins?

    Its already too late to change anything on my settings because the order came through with a pickup time of 25 mins. Now my staff and kitchen are screwed because clover doesn't offer the Merchant any options to either accept the orders or at least…

    9 votes

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  2. I am a tech for a CC processing company that uses Clover but also have been a chef for 20 years. In Clover POS I can assign a color to an item, who do I contact to have that same color be reflected on that item for the KDS as well?
    Example - If I made all salad items blue when a line cook sees the color blue they know it’s a salad.

    1 vote

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  3. Clover has added great functionality to show pickup time for future orders on the orders screen. Open up this access to the public API so 3rd party order services can set pickup times that display on Clover.

    3rd party services are still required because Clover's tools have limited functionality such as immediately firing to kitchen printers for future orders.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  4. It was great to add Label Printers as networked printers, but the printers aren't available on Flex and Flex Pocket. Please add as we continue to have to use 3rd party apps for label printing.

    1 vote

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  5. Labels don't print custom modifiers of online orders as well as orders placed on Clover devices, which renders the label printing useless. Any orders with custom modifiers will not be prepared correctly. It was great to get label printers networked, but this is the next limiting factor to broad usage.

    1 vote

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  6. Need to have a report that generates the number of guests each day related directly to each order. This helps with reporting on how much each guest is spending in my taproom.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  7. Ability to compare fields and perform export / import functions. Does not need to be limited to Multi-Location. However, Multi-Location would add additional hierarchy level modifications / restrictions.

    2 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. Ability to create a Discount Code for On-Line ordering. For example you have a promotion on social media where people get a 10% Discount on Wednesday with the Code WED10 that they would input while ordering online.

    1 vote

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  9. In restaurants with bars, generally the server needs to tip out the bar on bar sales. We need to have a breakdown by category or revenue class available on the device. It's too cumbersome to have to go through all of the steps using the dashboard, and many shift supervisors and even managers do not have access to the web dashboard. Additionally, you want to be able to print the report and attach to server check outs to be turned in to owner or accounting or whomever. Please do this ASAP.

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. I have a Beeper system that works in my Food Court. The Kiosk must have an option where the customer has the option of taking a number and that it also appears printed on the ticket as an identifier of the order if the customer decides not to give their phone number for privacy reasons in order to locate them within the Food Court (8 restaurants and 30 tables).

    14 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. I have ***** reps in my area in Oklahoma City that are going around poaching my Clover merchants at restaurants because they’re able to keep all of the stuff inside ***** and offer it at a lower cost than what they’re paying to add on third-party apps with Clover these features include online ordering marketing online Accounting and all these other features is there a way that we can bundle these things to make it cost-effective for Clover and not have a whole bunch of third-party options.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. When the servers has a refund, only the manager has the power to refund the item, when they look at the report, is not under the server but is shown under the manager who did the refund. I would like to have any type of permission to let the server click refund, then ask for the manager code and then after the refunds is clear, I need them to be under the server report

    5 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  13. Allow a configurable delay for firing to the Kitchen Printer when the option to print when Save or Pay is tapped to allow for declined payments.

    3 votes

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  14. Merchants using Online Ordering with Clover and have Grubhub ,Doordash, UberEats integrated. When implementing stock count on the inventory, anything that gets ordered from online "Grubhub, Doordash, UberEats" should deduct the stock count automatically.

    6 votes

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  15. Merchant would like the online orders to be credited under a specific employee and email instead of just the owner email.

    6 votes

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    Deferred  ·  0 comments  ·  Clover Dining  ·  Admin →
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  16. It would be beneficial to have an option to add order notes to an order after hitting pay in the Register App. This would allow merchants to go in and add a note while taking payment for an order, eliminating order bottlenecking for high velocity businesses (like counter service restaurants).

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  17. Hi, I just want to know if there are any plans to offer a smaller customer-facing kiosk unit?

    The current one is nice, but too big/tall for stores with limited cash register space.

    Ideally, the kiosk would be big but not big enough that it takes up space needed to do a manual/cash transactions right in front of/above it. Essentially taking up the spot where Clover Minis are usually placed in a Clover Duo Station set up (i.e. a screen facing the customer with the POS right in front of it).

    Perhaps a quarter to half size of the current…

    9 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  18. I need a negative variable option so I can add Lotto Paid Out and Scratcher Paid Out because using the Pay Out app has too many steps and time consuming. We sell a lot of Lotto and Scratchers and payout winners. It needs to be show up on the register, because we would have to pay the person out first before they can buy more. It would be easier to ring them up at the same time and it would tell us how much they owe or how much they need to pay.

    It would also work with dropping cash…

    4 votes

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    Not at this time  ·  0 comments  ·  Orders  ·  Admin →
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  19. Custom tender type should have the option to be restricted for the employees and can be used by Admin or Manager only. Or whomsoever admin wants to provide access to. This is very important for restaurants.

    6 votes

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    Under Review  ·  0 comments  ·  Employees  ·  Admin →
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  20. Let's say you have items in inventory as
    (Burger Categories)
    Hamburger $1
    Cheeseburger $1.5

    (Pizza Categories)
    Cheese Pizza $2
    Sausage Pizza $3

    (Fries Categories)
    Small Fries $0.75
    Large Fries $1.50

    (Drinks Categories)
    Coke $0.50
    Sprite $0.50

    You want to create:
    Combo A (Hamburger, Small Fries and Coke) for $2 (Not combo is $2.25 total)(This is specifically set the items for the Combo)
    Combo B (Cheeseburger, Large Fries and Coke) for $3 (Not combo is $3.50 total)(This is specifically set the items for the Combo)
    Combo C (Select 1 from Burger Category, Select 1 from Pizza Categories, Select 1 from Drinks…

    7 votes

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