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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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591 results found

  1. The primary Multi-Location user needs full grouping and group editing capabilities. For example, 17 open MIDs under one ISO with 3 MIDs in New York, 13 MIDs in Miami and 1 MID in Orlando. The user only sees 1 group titled by the MID of the HQ account with the chain code.
    so rather than
    x1234 (17) >
    the user can edit
    (no HQ or other non-processing accounts)
    (no closed accounts)
    (no accounts from non A1 Payment Processing)
    A1 Payment Processing (17) > (changes override all changes)
    Miami (13) > (changes only affect Miami MIDs)
    New York (3) > changes…

    3 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. I would like to be able to adjust each section and where it appears on the ticket. I own an elixir bar, which is like a coffee shop, and I do not want the table information on the top of the ticket; I like the customer's information on the ticket, and I would like to be able to make the customer's name bold so that it stands out.

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  3. Essentials is not allowing for order printing after the inclusion of Modifiers. Can this be added to the plan asap?

    5 votes

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  4. A couple of my restaurant merchants would like the option to enable an Itemized Bill to automatically print along with the Expo Order Receipts that are printed when an Online Order is placed.

    Currently there is only an option to enable the expo order receipt to print so my merchants have to go into the "orders" app to print out the itemized bill for their customer. Having a setting option where this feature can be enabled would be extremely helpful for my restaurants that run a high volume of online orders.

    Thanks

    11 votes

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    Deferred  ·  0 comments  ·  Orders  ·  Admin →
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  5. Ability to add different service charge percentage or fixed fee for different sections of clover dining table mapping. Example Dine-In section 15% to go order 5% banquet hall section 10% but all sections are working tables that are simultaneously be used live in a site.

    15 votes

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  6. I need the ability to schedule item and price updates in Clover so changes can be prepared in advance and set to go live automatically at a future date and time. For example, if I update the pricing on bagged coffee today, I should be able to schedule that update to publish on Friday at 6:00 am when the store opens. This would prevent the need to either push updates early or wait until right before opening to make time sensitive changes.

    I have explored existing options such as managing a single menu through the Multi Location Web Dashboard or…

    0 votes

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    0 comments  ·  Inventory  ·  Admin →
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  7. I see that this report is now available, however, will it be able to show the total cover counts for past dates? When i click on the report, it just launches me into Clover Dining and shows me the current open tables. I need this report to show me how many total guests we had on specific past dates.

    6 votes

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  8. The chef has a better understanding of which food items are available during the day. Can we please add functionality that would allow the kitchen to 86 an item from the KDS rather than going to a station/flex/mini.

    2 votes

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    Deferred  ·  0 comments  ·  Clover Dining  ·  Admin →
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  9. I want to be able to disable/hide a menu category from the POS devices without fully removing it. If a menu category is unused at the moment, we should be able to hide it without deleting the category to keep the items there and not have to rebuild the menu items if they come back in the future.

    7 votes

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    0 comments  ·  Menu  ·  Admin →
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  10. We would like if there was a way to have pop-up prompts come up before moving on to certain fields like asking the customer count before food ordering or ringing out! This has become important to us to have because by example the restaurant is all you can, missing inputting the customer number count can greatly affect business, what will happen is that the employee will move onto orders or payments with out filling this out, so maybe only one person of a table of six will be charged! So we want prompts that come up just asking to confirm…

    3 votes

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    Deferred  ·  1 comment  ·  Orders  ·  Admin →
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  11. We are paperless and do not print receipts. The only option we want to show on the forward/customer facing kiosk is "No Receipt, Email Receipt, Text Receipt." There should be an option to customize what options we offer for receipts.

    2 votes

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  12. When you make an online order, when you check out the tip function defaults to the lowest tip amount. If the customer doesn't check none, it will default to the lowest tip amount instead of None. we need that to default to None!!!!

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  13. Objective:
    Increase customer engagement and new customer acquisition by incentivizing referrals with discounts.

    How it works:

    Referral Code Generation:

    Each customer receives a unique referral code printed on their bill after dining.

    Sharing & Rewards:

    The customer shares the code with a friend.

    When the friend uses the code:

    Both the referrer and friend get a 10% discount.

    The friend receives a new unique code to share further.

    Automation & Tracking:

    Codes are unique and single-use.

    Self-use is prevented.

    System automatically tracks code usage and applies discounts.

    Integration:

    Leverages Clover POS capabilities and/or third-party referral/loyalty apps.

    Ensures seamless automation without…

    1 vote

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  14. Its nothing with the website its more with the UberEats integration.
    The modifiers needs to have a setting where my client can select the same modifier multiple times.
    Lets say i have a food combo that comes with 3 sides i want my client to be able to select 1 side 3 times if they wish to do so just like its possible to do with the ubereats interface.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. It would be extremely helpful if we could define a Start & Stop time for each Day selected when configuring a Daypart.
    If a business is open until 2AM on a Monday, for example, it would be nice to be able to configure a Daypart that extends from 10pm on Monday until 2AM on Tuesday.
    Example 1:
    My Bar charges $0.25 cents more for drinks Friday from 7pm - 2am & Saturday 2pm - 2am
    We would like to configure a single Weekend/Live Music menu with the flexibility to define different hours of availability throughout the week. This way we…

    4 votes

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  16. Please add a clock to the KDS screens so the kitchen staff can always easily know what time it is just by glancing at the screens. My screen shows the time as a screensaver when it’s slow, but when we’re busy we just see the tickets with no way to know what the current time is.

    This is useful for rake/out orders that a setup for a specific pickup time. Example “Susan 7:15pm pickup” I should be able to look at the screens and have a small clock somewhere so I can easily keep track of time.

    2 votes

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    0 comments  ·  Hardware  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. Make label printers work like any other kitchen printer. They need to be network printers where print labels are used to fire prints. It should support both types of labels, die cut and linerless. Also, labels should be able to be printed from KDS.

    2 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  18. When printing out employee sales report from the POS system, there’s confusion as to what the additional charges entail. Merchants that are on surcharge program face reconciliation discrepancies when it comes to separating additional charges collected by servers. Additional charges both include gratuity / service fee charge, and surcharge fees.

    For faster and more efficient reporting reconciliation, is there a way that the POS reporting printout receipt can separate surcharge fees from gratuity fees or any other additional charges? As opposed to just lumping both of these fee types under additional charges.

    Thank you in advance for your time and…

    8 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  19. For Modifier Groups for online orders, we used to have the ability to choose a min/max for specific modifiers. Example: A combo with 3 sides. We can list all the sides, but if a customer wants to choose 2 of the same side (mac & cheese for example), there is no ability to choose 2 mac & cheese, just one of each sides. Can the quantity be adjusted to have a min/max option?

    4 votes

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  20. KDS needs a summary of all orders with counts. If there are 5 tickets on the display, there needs to be a summary bar like freshKDS that shows for example 5 burgers 4 soups 1 sub etc. the total number or all items that are fired in a summary.

    Needs font and color sizes

    Table numbers could be bigger and Dine in or take out could be smaller

    1 vote

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