591 results found
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Column sorting & Column Order
When we’re in the ITEMS list, we can only sort by name. We organize our items by SKU, so it would be nice to have the ability to sort by any column. Additionally, we’d like to be able to rearrange the columns. We prefer the SKU to be the first column for referencing, so it would be great if we could drag the columns to change the order.
5 votes -
name batches
Business owners should be able to name the batch per the location. Client gets the same report for 5 locations, easier to identify if he can name the batch per loaction.
1 vote -
Print Automatically to Multiple Printers
Merchants would like to be able to automatically print to several order printers without the use of kitchen labels. Currently, if there are multiple printers, it has them select which to print to and manually reprint the order label if an additional copy is needed.
1 voteThank you for submitting your Idea to UserVoice.
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Online Ordering Transaction limits
There needs to be a way to limit the amount of menu items a customer can order using the online ordering. We have had many problems with customers using online ordering to order large quantity of menu items that would fall more under catering. It really creates a problem both for the customer that expects there order to be ready at a given time and the staff trying to fulfill the order. Also creates a problem when the customer chooses delivery and for any reason the driver cancels the order and that order gets refunded without notice!
It is really…4 votes -
MULTI SERVICE CHARGES DETAIL REPORT
Ability to add different Service Charges percentage for Clover Dining with detail report individual subtotals.
This option of having more that one Service Charge is already implemented for some merchants, but the only problem is that in the report it is showed as the total of the Service Charges, not the individual subtotal for each one of the service charges. Also, this option of more that one Service Charge, must be implemented an offered for all the merchants. This is very important and urgent.1 vote -
reporting
I appreciate that Clover is always trying to improve. I think it would be a great idea if you had a focus group comprised of business owners and sales reps that you present to before making changes. For instance, yesterday you updated the reporting feature and eliminated the total number of transactions. Now the merchant must add the total of credit card, debit card and cash transactions to get the total transactions for the day. Yes, it is available on the web dashboard, but when managers or shift leaders are closing, they do not have access to this information. This…
7 votes -
Pick up time on receipts for Online Orders
Printing the pick up or preparation time or including it in the email notification for the online orders would be extremely helpful. The preparation time shows on the order confirmation pop up when a customer completes the order, but it is not included in the emailed confirmation and receipt.
9 votes -
kiosk
we should be able to eliminate the all item option on the Kiosk because it is a big mistake to have it as a first category on the top of the menu categories on the Kiosk, it is causing a lots of confusing for the customers because it is taking their attention away from the other categories and making them keep scrolling down on the screen especially that the items in the menu is organized alphabetically which causing the items to be spreed out randomly so on flavor of the coffee will be next of the sandwich depending on the…
12 votes -
Add customer to closed order
We need the ability to add a customer to an order even after it is closed. Currently, if the order is completed, we are not able link the order to a customer. So, we are missing the ability to see customer history.
1 voteThank you for submitting your Idea to UserVoice.
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Shift reports in Clover need to print detailed sales for the employee that include tip as well
I have had multiple table restaurants reject Clover because when they do an end of shift report, it’s not printing off each of the server sales and the adjusted tip amount so they cannot track it to make sure that servers aren’t changing the tip amounts
2 votes -
Add/remove/extra buttons
Most of the top level restaurant per terminals have the ability to press a button to add or remove and that will bring up a pop-up option for different add-ons. This is what we need.
2 votes -
Include table/order number and items sold on merchant payment receipt
There no way of knowing where the payment came from if we are to investigate for whatever reason. As a merchant, it is very important to be able to locate all transaction processed. The merchant receipt should have all the detailed Information that appears on the customer's receipt, that is, order/table number and item/items sold. Both receipts used to have detailed information before we had to change our equipments because of end of service
5 votes -
Discount Permissions - Multi-Level
Need to be able to control which discounts are available per job code.
Currently the discount permission is all or nothing. Meaning, a employee can either have the ability to discount or not discount.
We are requesting the ability to assign discounts to certain job codes so that they can have access to some but not all discounts.
It currently is all or nothing.
1 voteThank you for submitting your Idea to UserVoice.
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Bypass reCAPTCHA for digital wallet payments
Make order process quicker for customers that order/pay via QR code. They currently have to enter name, phone, email, then if they select mobile wallet payment such as Apple Pay or Google Pay, they must complete the reCAPTCHA grid. This is all time consuming for a cup of coffee. Thx
5 votes -
Pre-authorization
With the new Station Duo, when the customer inserts or taps their card, the pre-auth/pay window does not automatically show up on the station window allowing the client to pre-auth the card, it rquires extra input.
2 votesThank you for your feedback on the Station Duo pre-auth capabilities. Given the card slot is only available on the customer facing device we have explicitly designed the system to require an instruction from the merchant facing device to open a pre-auth and start the customer facing device to take payment. Currently, we are not planning any changes to this workflow.
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Make an item to go at a sit down table
All too often servers who are waiting on a table are asked to put an order in to go for them to take with them. There needs to be a way to make an item TO GO on a table order.
10 votes -
Automatically Add Additional Preperation Time on Large Online Orders over a Set Dollar Amount
Hello Clover,
It would be extremely helpful to have the preparation time setting in Clover automatically add an additional amount of preparation time the merchant can set for online orders that exceed a certain dollar amount.
For example, lets say the merchant wants to have Clover automatically add an additional 30 mins of preparation time for orders that exceed $100. It would be great if the merchant can edit theses parameters under the "Preparation Time" setting in Online Ordering Dashboard instead of just setting a specific preparation time.
Thanks for your consideration Clover
8 votes -
reorder on customer app
Reorder Recommendation for POS Customer App
To enable fast and convenient reordering in the customer app, the POS should support Reorder Last Order, Order History with Edit, and Saved Orders. Customers can quickly repeat a previous order with one tap, make necessary edits such as quantity or item changes, and place the order without starting from scratch. New orders can be saved as favorites for future quick ordering.
1 voteThank you for submitting your Idea to UserVoice.
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Clover Online Ordering website to better show Ordering Type options
It would be clearer to online ordering end-users if the Clover Online Ordering website showed the Order type (in-store pickup, delivery, curbside) listed as radio buttons rather than a drop-down so that end-users can clearly see all of the available options before hitting the checkout button. Currently, they may not realize that delivery or curbside pickup are available unless they know to click the drop down.
4 votesThank you for submitting your Idea to UserVoice.
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Online Ordering Payments
Most other POS systems offer a “pay at store” option for online ordering. I have a lot of highschool students who utilize this function and pay cash. I would like to streamline all online orders through clover, but have not switched for this specific reason.
4 votes
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