591 results found
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Tracking Losses & Courtesy Items
Need a option/process to track Courtesy/Spills in Restaurant/Bar environment to account and report for these items, with out it affecting the sales numbers on the reports. Once the order is open & printed to Kitchen/Bar and an event occurs to the order and it is declared a loss/spill or courtesy. The order will remain unpaid and declared a loss/courtesy, it needs to appear on daily report and be tracked weekly/monthly/annually for reporting to government agencies. Specially on liquor.
2 votes -
Better Reporting for Surcharge Collected
Please make it so that surcharge collected is reported separately from total sales on batch reports and closeout information.
1 vote -
Vehicle description
Can we please add an option in the Order Receipts to have as optional to add the vehicle description for curbside pickup. I know you can add it under notes but notes are used for other information.
4 votes -
Remote order
Hello, with the situations with the restaurants, specially with mine, I am always short staffed for the past few months. This means, many customer calls are missed while our staff is serving dine-in customers. So, the idea is to route all the calls to our remote staff who can take all the orders from the customers and place the orders remotely via clover app. This way, if the customer calls are handled, then the staff onsite can take care of the dine-ins. I understand there few prep works and coordination needed, but that's doable than loosing the business itself
2 votes -
Tips
enable tips on invoices
1 voteThank you for submitting your Idea to UserVoice.
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Business Name on Printed Expo Order Receipts
On the printed Order Receipt/ Expo Receipt, please allow us to modify the header, so that it doesn't just say "Clover Online Shopping Pickup." We attach these receipts to customer orders, so would like to be able to put our brand name (and logo!) on the header.
2 votes -
Make Customer Name More Prominent on Order Receipts
On Clover order receipts, the employee name is currently bolded, while the customer name is not. This makes it difficult for staff to quickly identify which order belongs to which customer, especially during busy hours or when multiple orders are being prepared at once.
Please update the receipt formatting so that the customer name is bolded or otherwise made more visually prominent than the employee name. This small change would improve order accuracy and efficiency in customer-facing environments.
0 votes -
Inventory Management w/Recipes
Allow the creation of recipes that allow assignment of inventory items and ingredients that increases/decreases counts upon receipt/use/creation of items, sub-items and ingredients for menu and non-menu items.
1 vote -
Print a transaction report on our handheld machines
My servers need to be able to print a report that will show individual transactions with the gratuity listed also. This will greatly help us identify errors and every processor I have ever used has this function. I can't be the only restaurant that needs this function.
1 vote -
Allow Promo Codes (Discount Codes) on Clover Online Ordering
All the major POS/Online Ordering platforms have the ability to handle promo codes or coupon codes for online ordering. It is a highly requested feature. Clover should integrate the discounts app with online orders.
5 votes -
Tax Reporting IS INACCURATE
Your tax reporting is INACCURATE.
We need a clear way to determine meals taxes. THIS IS CRITICAL.
Your tax statements and reports are a mess. We can not use what is in your reports as it blends POS taxes with delivery app taxes. We need a way to clearly show net sales and taxes from the POS.
You currently show the amount collect from each order type at the bottom of your sales report. Please also add net sales and taxes for each order type.
I've found that your tax report does not break out meals tax and no tax…3 votesPlease contact support to resolve this
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Open Orders
As part of our catering operations, we need the ability to view OPEN Orders that were entered at least 12 months in the past. We’ve been using the Clover system for four years, and until September 2024, we could access all open orders regardless of their age. However, we are now limited to viewing open orders that are 30 days old or less.
This limitation creates significant challenges for our catering business. When customers call to make changes to catering orders placed more than 30 days ago, we’re unable to view or modify those orders in the system. Instead, we…
7 votes -
Being Able to Inactivate/Activate Employees that work for us seasonally
We have employees that are seasonal. (they are in college during the fall and spring) but work for us in the summer and on breaks.
We would like the ability to make the employee inactive so that they are not listed when we are trying to do things like
-filter by employee when in transactions
-trying to move a table to another employee
-...To have to delete the employee and then re-add (having to enter all their information again) them when they come back is inefficient and a pain. Whereas, if we were able to just change a field…
2 votesThank you for submitting your Idea to UserVoice.
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Improve Export/Import Item List Data for better integration
Currently, "description" is supposed to already included for export/import but that is not the case. Additionally, pictures is not an option. However, there is much more data that should be included with data transfer, that could be optional by the account owner. Make everything available and optional for export/import - including the current state (at the time of export) of each item.
2 votes -
Flex device for drive thru service
The updated 3Gen Solo device does not feature a tap or apple option like the 2Gen did on the printer. Why not set up the Flex device to have the same capabilities as a Mini device does but used at the drive thru widow? Then we can actually extend the device to the customer to tip and tap right out the window.
3 votes -
order printing should allow auto-cut after each item or category
There should have an option for the order printing, each printed ticket should able to auto-cut after each item or category to allow physical separation.
This enables both preparation of the dishes and placing the receipt under each dish for table delivery guidance.
use case example:
In a busy restaurant, several tables place orders for sushi items that are prepared by the same chef and printed to the same kitchen printer. For instance:
Table A orders: Sushi A ×1, B ×2, C ×3, D ×1, E ×2, F ×1
Table B orders: Sushi A ×2, C ×2, D ×3, E…
3 votes -
give admin access to devices and printers
Give admin access to devices and printer. Why was it removed? If there are 3 owners to a business, you expect them to share 1 main account with 2-factor logins? Not sure why Clover keeps messing things up.
3 votesThank you for submitting your Idea to UserVoice.
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New Language Settings
We need Mandarin to be in the list of languages of clover device settings.
4 votes -
Feature Removed: Can't Add Address While Creating Customer in Order App
Following an update about three weeks ago, the ability to add a delivery address when creating a new customer within the Order app has been removed.
Currently, they must:
Leave the Order app,
Go to the Customers app,
Manually create the customer with their address,
Return to the Order app to link the customer to the order.
This adds unnecessary steps during busy service hours. Please consider restoring the ability to add a customer with an address directly during order entry. This was a valuable part of the workflow and its removal is causing frustration.
Thank you for your attention…
3 votes -
Shorten the Daily Report
Both of the End of Day reports are simply WAY TO LONG. It wastes a ton of paper. I only need a few figures from the report. Amt Collected, Tips, Total Credit Card Amt, entries for amounts taken out of the drawer (Payouts, tips, etc). I HATE THE NEW REPORTS - WAY TOO MUCH INFO just to check up the drawer.
3 votes
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