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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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591 results found

  1. When there are 3rd party platform like uber, the promotions that are run in uber or other 3rd party platforms are not congruent with the reporting in Clover Reporting dashboard or app

    2 votes

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    Deferred  ·  0 comments  ·  Reporting  ·  Admin →
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  2. In Inventory App, since we use Kiosk, there are button of "Show on POS" and "Show on Kiosk", but NOT "Show Online".
    We need to have all 3 of them
    - Show on POS
    - Show on Kiosk
    - Show Online
    This helps us to update online item on the Register Clover without going through the computer

    3 votes

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  3. Print the full order with all courses shown. The ones to be fired are shown as prepare, the course to follow show hold. This way the kitchen knows what is coming and can plan. Then the wait staff can send a re-fire to prepare the courses when needed.

    2 votes

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  4. New Clover Kiosk Needs to have a DONE or No receipt button for the kiosk to not force to have to print a payment receipt every single transaction as most customers dont want paper payment receipts. except maybe an order receipt.
    please add this option just like every other clover device has this option to skip the payment receipt so that paper receipts are not piled up all on the floor or around the kiosk because of customers not wanting it.

    10 votes

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    Under Review  ·  1 comment  ·  Orders  ·  Admin →
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  5. INVENTORY NEEDS TO UPDATE THE SECOND A SERVER ORDERS AN ITEM. SO THAT THE SECOND SERVER BEHIND HIM IMMEDIATELY KNOWS THE REMAINING BALANCE OF THE INVENTORY. INSTEAD OF WAITING FOR THE BILL TO BE PAID FOR FOR INVENTORY TO UPDATE IN THE SYSTEM.

    RIGHT NOW INVENTORY UPDATES ONLY AFTER THE CUSTOMER PAYS FOR THEIR BILL.

    9 votes

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  6. Modifier prices and names are the same as the items listed in Items List. Merchant would like the modifiers and items to be completely independent of item list in online menus.

    5 votes

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    1 comment  ·  Menu  ·  Admin →
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  7. Need a "Server/Food Runner Mode" on multi KDS situation with functionality that ensures orders don't disappear from the server screen when the Kitchen marks an item as ready. Currently, "Expo Mode" doesn't support this feature.

    In this Server Mode, an indicator (e.g., a dot) could appear next to each item to show it has been marked as ready by the Kitchen. When the server touches the item on their screen, it would then be marked as completed on the Server Mode Screen. This would be an ideal solution. Thank you.

    7 votes

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  8. Give customers who are sitting in the restaurant the ability to order from their table under their own individual tab. While currently you can order from the table with the print table barcode function, this only allows items to be added to the whole table, and not under each guests individual tab. Sorting the ordered items to the correct guests afterwards would take too much work and would lead to more order mixups, especially as you cannot currently name each guest.

    3 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  9. Device Printed COLO QR Codes are not enabled for DDD Delivery! Only the QR codes at the dashboard are enabled with DDD delivery option. Most of our merchants do not have PC's/Printers. The ability to print QR codes that work for both pick up and Delivery should be an option.

    2 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  10. I need to know at the end of the day if the service charge is credit card or cash.

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  11. I just upgraded to Duo from our previous 2018 units. The customer facing screen of the Duo displays a receipt prompt at the end of every transaction, and I want to disable it.

    4 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Merchant would like to have a tablet for orders only just for servers

    10 votes

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    0 comments  ·  Hardware  ·  Admin →
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  13. I need the option to disable the use of passcodes. At my restaurant, we operate using employee cards, which are currently only used by managers. However, I need to remove the requirement for managers to use passcodes. Additionally, we need the new Clover devices to be enabled to accept employee cards as well.

    2 votes

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    Under Review  ·  0 comments  ·  Employees  ·  Admin →
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  14. I need to have a report that shows the exact time each item is entered, even if it’s going to the same table. Clover has a “line item” feature, but if I add 3 margaritas at different times, it only shows the time of the first margarita.

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  15. My merchant sells food the pound and is using clover with a weight scale, he would like to be able to enter manually the pounds in the clover when he is selling future orders for holidays etc... without actually weighting the product at the time of placing he order. The clover doesn't let him enter the quantity in pounds typed only coming from the weight scale... is this something Clover can do using the weight scale or there is a solution to this issue? Thank you

    3 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  16. Get rid of default wording “custom item” leave this blank

    10 votes

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  17. One for basic menu online ordering and pick up on a day to day basis and one separate and dedicated to ordering online catering orders.

    I would like to keep the two separate for my customers.

    7 votes

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    Under Review  ·  0 comments  ·  Website  ·  Admin →
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  18. When someone orders a double, I’d like to be able to just double the price of the liquor selected. Since every alcohol has a different price, my only option is to make a unique modifier for every single bottle of booze, instead of just 1 modifier that has a variable price depending on the item being doubled.

    15 votes

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    Deferred  ·  0 comments  ·  Orders  ·  Admin →
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  19. Currently you can Group line items for "order receipts" but this does not Group line items when printing to a Kitchen Printer. It comes out like this


    ITEM

    ITEM

    ITEM

    We'd like an option to do


    3x ITEM

    2 votes

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  20. Add Extra Categories to the main category Ex:
    I have a category called (Coffee Bar) I need to be able to split this category into Cold Coffee and Hot Coffee then inside this categories comes the items and it is important to be this way instead of me have to set the Cold Coffee and the Hot coffee as Items and the coffee flavors as Modifiers because in this way I will loose the capability of adding photos to the coffee flavors on the Kiosk and the capability to specify each coffee flavor with it's own modifiers. or I have…

    8 votes

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