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Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

Categories

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261 results found

  1. remove all items

    on the clover kiosk, is it possible tp remove the word "all items" and direct customers to be on the first category automatically

    2 votes
    Submitted  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  2. allow us to upload full screen ads when the clover kiosk is idled

    allow us to upload full screen ads when the clover kiosk is idled

    resolution can be 2k or 4k.

    the magnifying image on the kiosk is really ugly in my opinion

    2 votes
    Submitted  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. kiosk modifires are missing

    I have a huge issue with the clover kiosk.
    some of my items has a lots of modifiers and it seems like on the kiosk they make a limit on how many modifires you can have which I think it is a programing mistake because we don't have this issue on the Due station so now my customers can not see all their modifiers options on the kiosk.
    second the All Item option on the kiosk has to be takin offfffffff pleeeeeeease it confuse the customers and it suppose to be just an option for the staff on the due…

    1 vote
    Submitted  ·  0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  4. Modifiers

    Currently modifiers don't roll up into cost of goods sold. Example: Steak dinner.

    Primary selection NY steak COGS $11.

    Modifiers of potato, salad, salad dressing, the cost of goods sold for these three modifier groups don't roll up into overall cost for the steak meal.

    Result in higher gross margin which is inaccurate.

    10 votes
    Submitted  ·  0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  5. Editing Order and Adding Items to the Bill after the first person leaves the table

    I am Hossein, one of the managers of Diyako Cafe. We are using Clover systems, and we have a very important problem with that. In the case that we have more than one person on a table, and we serve some items to them, when the first person wants to pay for its order and leave and the other people remains, we can’t add any other items to the table. In this situation, the invoice is frozen and the only possible action is asking other guests to pay for their current bill, close the bill and open a new bill…

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  6. the option to put permission of who can put a service charge on a table or guess

    2 votes
    Submitted  ·  0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  7. More Details on Employees reports

    PLEASE bring back number of sales slips and net sales for each employee
    and option for individual employee's to have a single report for their own cash out.

    5 votes
    Submitted  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  8. email for every transaction

    Need to be able to select to recieve and email or text of each transaction when it happens, just like if you send an invoice to someone you get notified they paid it.

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  9. Online ordering

    New updates do not make logical sense for restaurants. When managing items day to day, there generally is not time to log in to the dashboard, then go through all the steps (9 I believe), just to take an item off. Additionally most employees do not have access to the web dashboard. This creates issues with items being ordered that the restaurant is out of. It would be great if industry professionals were more involved before making changes that will untimately lose merchants.

    5 votes
    Started  ·  0 comments  ·  Website  ·  Admin →
    How important is this to you?

  10. Assign categories per employee code

    Assign categories per employee code. This would allow categories and inventory items to be assigned and accessible based on their employee code. Currently all employees can see all categories and inventory items and run transactions from any category.

    2 votes
    Submitted  ·  0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  11. Reporting Functionality-Export Payments

    Under Transaction, an option is available to export Payments but the pre-configured report generated does not allow for user configuration/modification changes to capture additional data fields for data that is captured on the customer receipt.

    Additional fields required Item, Price, Categories, Modifiers.

    It seems a custom report is required but Clover Support can only suggest submitting request via User Voice instead of creating a support ticket. This should be an easy ask.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  12. Inconvenient for Franchise business

    Hi,
    We own a franchise business and have realized that the Clover POS system is not very franchise-friendly. For example, the reporting feature could be improved. It would be great if the POS had a function that automatically calculates cash deposits. I know there is a cash deposit category, but it’s not sufficient for our needs. Additionally, when updating the menu, I have more than 30 accounts under my master account. While we can switch between accounts easily, it would be much more convenient if we could update the menu across all accounts at once, as we manage the franchise…

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  13. The ability to add a printer beeper/buzzer to the Star TSP100 order printer

    Star already supports a printer buzzer (model BU01-24-A) that plugs into the RJ11 jack at the back of the unit. Ideally, we could set this to print to only certain order types, namely online orders that employees wouldn't necessarily be aware of.

    4 votes
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  14. Please stop requiring customers to complete a captcha to place an online order.

    I can't think of a single marketplace on the internet besides Clover that does this.

    1 vote
    Submitted  ·  0 comments  ·  Website  ·  Admin →
    How important is this to you?

  15. discount

    Need a variable $ or % for specialized promotions.

    For example come in for a free toppings!

    (Customer topping choice price might vary, causing the need for several discounts)

    1 vote
    Submitted  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  16. Wall Mounted server station

    Wall mounted Solo options for servers would have allowed us to gain 2 major accounts. They ended up going with xxx because they felt if Clover couldn't accommodate something as simple as a wall mounted server station, then what else are they missing.

    2 votes
    Submitted  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  17. "Reset to POS Prices Button” on the Online Order Edit menu Prices

    Online Order should have a "Reset Prices to POS” when we edit the menu prices. When editing the prices and increasing the percentage for the menu, you are able to add a percentage but what happens if you want to go from say 30$ (uber/ Doordash) to 15%. it adds up to 45%

    1 vote
    0 comments  ·  Menu  ·  Admin →
    How important is this to you?

  18. Enable bulk upload of images on inventory items

    Enable bulk upload of images on inventory items, instead of one image at a time. Could be very time consuming for Merchants that way.

    3 votes
    Submitted  ·  0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  19. kds time when making orders

    When making the orders on the KDS there needs to be the actual time on the top bar of the screen not just the timer when the item was fired.

    2 votes
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?

  20. KDS display

    the KDS will display ( totals or "all days"). if there are 3 orders in the KDS, it will display the "all day" totals in the queue , if there are 2 NY steak orders on all three orders, the KDS will display they are a total of 9 NY steaks that are needed

    1 vote
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?
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